Account
What if I need to reset my password?
If you’re logged in to your account, logout. Click the Login tab located in the main menu and click Forgot Password. Enter your email, and we will send you a password reset link.
How do I check my order history?
Log onto our website and click on the Account tab located on the main menu. From there you can view your order history.
What are Even Tone Elite Rewards?
Even Tone Elite Rewards are our way of saying thanks for being a loyal customer. They can be applied for dollars off your purchase or for free products. In order to access the benefits of the Even Tone Elite Rewards program, you will need to first cr
How do I check my Even Tone Elite Reward points?
Click the Rewards page located on the teal bar navigation and log in to your account. From there, you can view your Even Tone Elite Rewards dashboard to checkpoints, redeem points and earn more rewards!
How do I redeem my Even Tone Elite Rewards points?
Points can be redeemed on the Even Tone Elite Rewards page once you are signed in. Just scroll down to the How To Use Your Points section. In addition, you will have the option to redeem a coupon code or product while checking out your order.
How do I redeem gift cards?
When you purchase a gift card from our website, instructions on how to redeem will be emailed with the gift card details to the email address used at checkout. (Be sure to check your spam folder for the email.) If you have questions or concerns, plea
How does the Refer a Friend program work?
You can refer a friend by clicking the Refer a Friend module on the rewards page and entering your friend's email address. Please note, your submission will not send if the customer has placed a previous order on urbanskinrx.com.
I sent my friend the referral link, and I never got my 400 points?
To qualify for a promo code, the referred person must (i) be a new customer, (ii) use a referral link to obtain the promo code and (iii) make a purchase on http://urbanskinrx.com in an amount greater than the minimum amount specified in the referral