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Return Policy

Urban Skin Rx®

If your package arrives with damaged items, please take photos of the outer shipping carton, the damaged product, and the lot number located on the bottom. Please send your description of the damage to <a href="mailto:support@urbanskinrx.com" style=" text-decoration: none;" id="isPasted">support@urbanskinrx.com</a> within 2 weeks of delivery and we will be happy to send replacements.&#xA0; #damaged &#xA0;#spilled

If your package arrives with damaged items, please take photos of the outer shipping carton, the damaged product, and the lot number located on the bottom. Please send your description of the damage to support@urbanskinrx.com within 2 weeks of delive

What if my order arrives damaged?

Shipping and Delivery

How do I know what my skin type is?

How do I know which products are best for my skin?

Which cleansing bar is best for me?

Which moisturizer is best for me?

Are your products safe for all ages?

What is the difference between the Super C Brightening Serum and the Even Tone Super Glow Serum?

How are the Pro Strength products different from the rest of the USRx products??

Are USRx® products safe to use while pregnant or nursing?

Choosing the Right Products

How do I improve the appearance of dark circles under my eyes?

What products should I use for oily skin?

Do you have products for sensitive skin?

What are the best ingredients for breakouts and acne?

Can skincare products shrink large pores?

I have ingrown hairs that are leaving dark marks. What products should I use?

Can I use your products while pregnant?

Shopping by Skin Concern

Should I wear sunscreen daily?

How do I keep my sponges clean?

Can I use face products on the body?

I'm using your products and I'm not seeing results. What am I doing wrong?

Since I started using the products, I have been getting more breakouts. Is that normal?

How long does it take for your products to work?

My skin is peeling. Is that normal?

I have dark spots should I apply the products just to the dark spot or to my whole face?

My skin stings after I apply my product. Is that normal?

Can I use USRx products with other skincare brands?

In what order should I apply my products?

Do I need a complete regimen to see results?

Product Usage & Results

Do your products contain parabens?

What are the benefits of Retinol?

What are the benefits of Vitamin C?

Do your sunscreen products contain nanoparticles?

What is the difference between chemical and physical SPF?

What are the best ingredients for anti-aging?

What are the best ingredients for uneven skin tone and hyperpigmentation?

Are your products cruelty-free?

Do your cleansing bars contain Sodium Hydroxide?

Ingredient Questions

How do I track my order?

How long will it take for my order to arrive?

What shipping methods do you offer?

Do you offer international shipping?

How do I change or cancel my order?

What shipping services do you offer?

Can I change or cancel my order?

When will my favorite product be back in stock?

What is the Subscribe & Save Program?

How do I update my subscription items?

Subscribe & Save

What if I need to reset my password?

How do I check my order history?

What are Even Tone Elite Rewards?

How do I check my Even Tone Elite Reward points?

How do I redeem my Even Tone Elite Rewards points?

How do I redeem gift cards?

How does the Refer a Friend program work?

I sent my friend the referral link, and I never got my 400 points?

Account

How do I contact customer service?

How do I sign up for the newsletter?

What if I am interested in becoming a wholesaler?

Are you a social media influencer and want to collaborate with us?

Contact us

What is your return policy?

I returned my product. How long until I receive my refund?

Returns

What if my order arrives damaged?Updated 3 months ago