Shipping and Delivery
How do I track my order?
Tracking information is sent to the email address that the customer provides at checkout when a shipping label has been created. Be sure to check spam and promotions folders for shipping and delivery notifications and allow up to 24 hours for trackin
How long will it take for my order to arrive?
Shipping Options & Estimated Delivery. Fulfillment & Shipping Times
What shipping methods do you offer?
$5.99 USPS Economy shipping - We will send the tracking number to the email address you provide in your order. However once items are shipped from our location and tracking number is provided, Urban Skin Rx® is no longer responsible for your order. I
Do you offer international shipping?
Yes! We currently ship worldwide to over 240 countries. International order delivery can take up to 1-2 weeks.For more information please review our shipping policy. https://urbanskinrx.com/pages/terms-conditions#shipping-policy. #international
How do I change or cancel my order?
We are unable to make product edits to an order once it is placed. Our warehouse team works quickly to process and ship orders, so we may not be able to accommodate changes once your order has been confirmed. Please note: If you’ve already received a
What if my order arrives damaged?
If your package arrives with damaged items, please take photos of the outer shipping carton, the damaged product, and the lot number located on the bottom. Please send your description of the damage to [email protected] within 2 weeks of delive
How long will it take for my order to arrive?
Orders are typically processed within 3 business days (Monday through Friday, excluding holidays). From there, the shipping time depends on your location and the shipping method selected at checkout. Please refer to our Shipping Policy and the option
What shipping services do you offer?
Domestic Shipping (U.S., including Alaska, Hawaii, military addresses and U.S. territories). Please note that FedEx does not ship to PO Boxes. International Shipping. International orders are shipped via FedEx and can take up to 4 weeks to deliver de
Do you offer international shipping?
Yes! We ship worldwide to over 240 countries. International Shipping Options. International orders are shipped via FedEx and can take up to 4 weeks to deliver depending on the destination. Signature is required to complete delivery. Important Informa
Can I change or cancel my order?
If you wish to change or cancel your order, please Contact Us as soon as possible. Due to the speed at which we process orders, we're not typically able to accommodate cancellation requests, but we're happy to check on the status of your order and ca
When will my favorite product be back in stock?
We know how frustrating it can be when your favorite products are out of stock. Thanks for hanging in there! In the meantime, we've got you covered with handpicked alternatives we think you'll love just as much. For estimate restock dates, product sw